You and Your General Practice

We know that getting the right help from your GP practice can sometimes feel a little confusing. That’s why we wanted to share a new guide from the NHS called ‘You and Your General Practice’.

This guide is a great way to understand what you can expect from us and how you can get the most from the NHS. It has lots of helpful information, including:

• What happens when you contact your practice to request an appointment
• Who might help you
• How to find and use online services
• The best way to get help when the practice is closed
• How to give feedback or raise concerns.

This guide explains how things work in a clear and simple way, using everyday language. It’s a great resource, full of useful tips for all NHS patients.

Working Together for a Healthier You

This guide also helps to explain how we can work together as a team. The NHS is here for everyone, and by understanding how our services work, you can help us help you. We are always here to support you and want you to feel confident in getting the care you need.

You can read the full guide on the NHS England website. The publication is available in multiple languages on the same page. Please note that it might take a few minutes for the translated versions to load in your browser.

Find out more about You and Your General Practice

Your Feedback 

Your feedback is very important to us as it helps us enhance the care we provide. If you prefer, you can also share your feedback with the NHS South East London Integrated Care Board (ICB) or through your local Healthwatch. You can do this by contacting them directly or by visiting their website using the links below:

Visit the ICB website: Contact us - NHS South East London

Visit your local Healthwatch website: Healthwatch Southwark

Please note that if you share a concern with us and we believe it needs to be addressed as a formal complaint, we will notify you and ensure it is managed through our usual complaints process.