Procedure for Complaints

The Doctors and staff at this practice are committed to providing high quality healthcare and services to patients. If you have a complaint or concern about the service you have received from the practice, please let us know.

We operate a complaints procedure as part of the NHS system for dealing with complaints. The practice complaints procedure meets national criteria.

Sapna Patel – Practice Manager
The Surgery
The Gardens
London
SE22 9QU

Tel: 020 8693 4715
e-mail: sapnapatel1@nhs.net

Please Note:

  • We want you to let us know if you are unhappy or have a suggestion about how we can do things better.
  • All complaints are treated in the strictest confidence
  • Making a complaint will not affect your treatment or care.
 

How to complain

Click here for our Complaints Leaflet

 

Complaining on behalf of someone else

Medical records are protected by the Data Protection Act 1998. If you are complaining on behalf of someone else we need to know that you have their permission to do so. A note signed by the person concerned will be needed unless they are incapable (i.e. due to an illness) of providing this.

If you have a comment or complaint about a hospital, mental health or community trust, you should contact the organisation directly. If you have a comment or complaint about any other local health service, you may contact NHS Southwark Clinical commissioning group at the South London Commissioning Support Unit at SLCSU.complaints@nhs.net or telephone 0800 456 1517.

You may also contact NHS Southwark Clinical commissioning group at www.southwarkccg.nhs.uk

 

Advocacy - help if you want to complain

VoiceAbility is providing a service for Southwark. Contact: Tel: 0300 330 5454, Textphone: 0786 002 2939

e-mail: nhscomplaints@voiceability.org     website: www.nhscomplaintsadvocacy.org